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Insurers

Repair and maintenance for insurers, with intelligent tracking for every claim

We handle home and commercial claims for insurance companies and their claims handlers. Our team has specific experience in the sector: it knows the handling deadlines, the documentation a file requires, and the treatment a policyholder expects after damage to their home.

Every claim runs on real-time intelligent software: it shows exactly where a file stands, flags a deadline before it is missed, keeps the paperwork and photographs a case needs in order, and keeps the policyholder informed with the care they deserve after a loss at home.

  • Specialists in the insurance sector

    Tradespeople used to working with claims, loss adjusters and case files, not only with private jobs.

  • Contact with the policyholder

    Notices, appointments and follow-up in one place, so the policyholder always knows where their claim stands.

  • Quotes and traceability

    Itemised valuations, a history of every change, and photographic records of before and after.

  • Efficiency and satisfaction

    A claim closes when the policyholder is satisfied. That is what the insurer measures, and it is what we use.

Intelligent software, automated in real time

Claims arrive, are assigned and are tracked in one tool. Fewer calls, fewer loose emails, and no file without an owner.

  1. Claim intake and assignment, with a named owner
  2. Status and deadlines for every file, in real time
  3. Quotes sent by email and WhatsApp from the file itself
  4. Revisions with full history and a recorded reason for rejection
  5. Before-and-after photographs and sign-off at the property
  6. Separate invoicing to the insurer and to the policyholder
Request information for insurers

Case

What a documented job looks like

The same spot on the façade, before and after. This is the evidence attached to the file, and what settles any question about what was actually done.

An old stainless steel wall light beside the front door of a white façade
Before
A black linear luminaire installed and lit at the same point on the façade
After
Job
Exterior luminaire replacement
Location
La Pobla de Vallbona, Valencia
Evidence
Before and after photographs
Attached to
The specific task on the file

A real job from our portfolio. We show it to explain the documentation method we apply to every claim: before and after photographs, attached to the task and retrievable with the file.

Intelligent management

The same tool, at every step of the file

Every claim runs on an intelligent management platform, built for the pace an insurer works at: a fast response to the loss adjuster, a file that's organised from the first call, and direct communication with both the policyholder and the tradesperson on site.

RHRENOVA's claims dashboard on laptop, tablet and phone, showing appointments, deadlines and the progress of each file

A claims dashboard that keeps every deadline in view

Each file shows exactly where it stands: booked, assessed, authorised, in progress or closed. Deadlines close to expiring are flagged, so no claim is ever left without someone following it up.

RHRENOVA's claim conversation on laptop, tablet and phone, showing messages between the team and the client about a water-damage claim

One conversation per file, not a scattered email thread

Office staff, tradesperson and policyholder all discuss the same claim in the same place: work instructions, before-and-after photographs and appointment reminders, all attached to the file. The tradesperson on site sees only what they need to do the job; everything commercial with the insurer stays with the office.

RHRENOVA's materials and pricing catalogue on laptop, tablet and phone, showing unit price and status for each item

Quotes built from a standardised catalogue

Materials, labour and standard work items each carry a fixed unit price, so the same job is always valued the same way. Every quote comes from the catalogue, not from memory, and stays linked to the file with a full history of revisions.

Request information for insurers